AZN Customer Intelligence Suite (CIS) 3.0 utilizes the latest advances in Artificial Intelligence and Machine Learning neural networks to gather, evaluate and monitor your Voice of the Customer (VoC) across social media and all omnichannel customer touch-points safeguarding your brand’s reputation. Our autonomous AI-powered solution monitors data from all sources across your entire enterprise for adverse/negative sentiment. Neural networks and intelligent metrics algorithms identify weaknesses in customer sentiment at their formation which allows business for rapid mediation. We apply neural networks for time series predictions and anomaly detection in data. Predictive logic provides information for future trend formation for your business key metrics.

CIS Dashboard

Our solution effectively minimizes the negative impact on your brand by enabling your business to rapidly react to any negative sentiment detected by our Customer Intelligent Suite 3.0.

Respond to customers. Keep track of your conversations.

Reply to customer feedback on-the-spot through CIS feedback portal -or- directly from your email so you can instantly have meaningful conversations with your customers and team. All conversations will be saved with the feedback so you never lose insights.

Reply directly to customers from CIS admin center

Have private, internal discussions

Keep conversations tied to feedback

Increase productivity with Rapid Response Templates

Forward feedbacks for escalated mediation to supervisors

Manage all your feedback in one central place.

Invite your team to view, process, and manage all incoming feedback for all of your web properties in a central place. With CIS's feedback management portal, you can manage every aspect of your website feedback experience.

Invite team members to participate

Deploy multiple widgets across your websites

Track and manage all user feedback centrally

Why Customer Intelligence Suite 3.0?

1

A convenient and effective tool to communicate with your customers.

2

Direct connection: customer manager.

3

Online complaints and suggestions book.

4

Increase customer loyalty.

5

Identifying the problems of your company.

6

Business Process Analysis.

7

Evaluation of employee performance.

8

Convenient filters and sorting data.

9

Export data.

10

All your feedback in one central place.

Knowing what your customers think of you is extremely important! Start using the customer survey now!

How it works

One of the biggest challenges that business face today is a multiplicity in customer journey touch points. This factor becomes even more important for well-diversified companies who deliver their content via multiple platforms (websites and mobile apps) in different languages, employing multiple Omni channels to engage their customers, spread their operations across countries and continents. Since different KPIs need to be measured depending on the touch point used by your clients, CIS 3.0 can run multiple programs at a time, allowing you to measure different KPIs based on the channel used by the client. This diversity in customer touch points and a vast amount of various sampling to gauge customer sentiment create an enormous amount of data. This is called big data and it requires AI powered solution to assist business to make right decisions at the right time. Live dynamic Brand metrics review performance over time and evaluate AI predicted trends for specific keywords and hashtags (review sentiment analysis for your “customer service” effort). Send an email broadcast or release a pre-approved press release on specified keyword and hashtag detection. Instantaneously reply to posts with negative comments from your support team with assurance on speedy mediation. Monitor and Manage feedbacks gathered from all customer touch-points on one centralized dashboard to improve your client centric ecosystem.

Consumer Loyalty Index (NPS)

NPS is a mirror of customer loyalty and an indicator of the future growth of the company. This indicator, used around the world, has become very popular.

You can easily find a brief history of NPS: the metric was invented by Frederick Reicheld, who studied the link between various questions that may be asked of a customer and the growth indicators of activities. After testing all the possible questions, he stopped at one thing: are you ready to recommend a company?

A loyal customer is an independent marketing company. Customers who like the business can even leave, but recommend it to their friends, friends and colleagues. For this reason, the consumer loyalty index is directly related to the growth of the company.

Feedback

Feedback - product improvement service using customer feedback. This service allows you to collect customer feedback in real time and manage their dissatisfaction before finding them on social networks or other platforms that can instantly affect the reputation of your business.

The data collected through the Feedback service will help you learn about your strengths and identify priority areas for improvement and development of your product and company, which will help improve service quality and increase customer satisfaction.

All AZN Analytics services are conveniently built into the product, allowing users to interact directly with site users. You can now know who your users are, what they are looking for, how they are thinking and what can be improved in the product.

Customer Survey

An online survey system is the most effective way to get feedback from your customers. The results obtained during these studies allow your company to interact quickly with customers, provide them with quick answers to their questions and receive the data needed to improve them.

A customer satisfaction survey will help you understand your customer's atmosphere, likes and dislikes, which you should pay attention to. And when customers leave you, it is also important to ask why they are leaving in order to address these shortcomings in the future.

You can ask your customers what they would like to see on your site or send them a survey link by email. The online survey system is available in web mode and for mobile devices, allowing you to collect feedback in a convenient way for the customer.

Opinion polls

Opinion polls are a service that assesses the general atmosphere of customers based on the positions you are interested in. You ask the customer a simple question, that he likes your product or a part of it, and he answers "yes" or "no". The advantage of this method is the speed and discretion of the customer, as well as high informational content for the company selling the product or service. Interpreting the results of the survey will help identify the strengths and weaknesses of the business and will become an action guide for improving product quality and customer service.

Advanced Analysis

Extended scans provide you with deeper, more strategic, and more efficient data than your traditional Business Intelligence (BI) reports.

Advanced Analysis is a set of methods used to model internal and external data to obtain valuable information that can contribute to business improvement actions. Advanced analytical methods include data / text analysis, machine learning, model matching, prediction, visualization, semantic analysis, mood analysis, network analysis and cluster analysis, multidimensional statistics, graph analysis, modeling, complex event processing and neural networks.

This set of methods is called "advanced" analysis to distinguish them from the traditional analytical approach, usually implemented using Business Intelligence (BI) systems.

AZN Impact

All collected data is sent to our AI-powered analytical layer. Machine Learning evaluates the collected information and creates dynamic performance benchmarks. The use of predictive logic creates forecasts for future trends based on real-time analysis. Business Intelligence reports provide a concise dashboard view of all monitored trends based on Geo IP, UTM and many other designated parameters.

Benefits in real life

In the words of Layman, if your company's performance starts to fall relative to last year's benchmark in a particular department, services, region, city, or country - AZN Analytics will notify you when this negative trend will begin to take effect. Not when you review your month-end or quarterly reports. This will allow your company to assess the market conditions that could impact its performance and rectify the situation, thus avoiding significant financial losses. In the same way, your company will be notified of any positive trend, which will allow your company to examine the factors contributing to success and spread them to other areas to take advantage of the positive momentum.

 

Navigate to our Twitter page @AZNresearch and tweet
" Defend my brand " or " #aznBISgo " to engage our AI-powered Brand Defender BIS 2.0

Thanks to the CIS, we were able to collect real feedback from our customers, identify our strengths and weaknesses so that we can improve the overall quality of our products.

David Chia

President, Manutex

Contact us

By clicking this button you agree to the privacy policy.

Let's do this together -
Your business has a story

Callback request

We will call you back within an hour or at a convenient time for you