Understanding the market is the key to any successful business, but there are many different ways to ultimately gain market intelligence.

The overwhelming availability of information has prompted businesses to use it to increase marketing efficiency, as opposed to just improving sales tactics.

Why is it important to know what your customers think about your brand?

Our research approach is designed to elicit frank assessments from your target audience, as well as to accurately discern attitudes and values by having consumers actually articulate their beliefs. Brands can ask consumers whatever they like, and work with researchers to probe participants in qualitative research for more detail or explanation.

According to research, about half of unsatisfied customers will find a way to contact the brand and express their dissatisfaction, while the other half will silently leave forever. Every dissatisfied customer distributes negative comments to friends, colleagues, acquaintances and even strangers on social networks.

Given that 97% of people admit to having taken into account the opinion of the company heard from the outside, it is clear that a customer complaint involves 50 dissatisfied customers and about 1,400 negative rumors about the business. This negative impact greatly affects the brand's health.

Knowing the reasons for customer dissatisfaction and withdrawal, the company can use its strengths to prevent them and reduce the number of dissatisfied customers in the future. Secondly, if a company responds to a negative opinion and mitigates the negative consequences for the customer, it greatly increases the chances that the customer is always satisfied.

69% of consumers improved their opinion of the brand after a company representative contacted them and helped solve the problem.

Give your customer the ability to leave feedback in real time, get the opportunity to immediately react to negative customer experience, and avoid the spread of negative reviews about your business.

Knowing what your customers think of you is extremely important! Start using the customer survey now!

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Convenient and effective tool to communicate with your customers

Are you worried that the introduction of a new module on your site is too long, expensive and labor-intensive?

  • Email us
  • Get your module for polls
  • Upload to website
  • Fill out the questions
  • Now the module of polls is available on your site!

Just add a few lines of code to your site!

window.fbWidgetAznAsyncInit = function () {
fbWidgetAzn.init({
appId: "111111-1111-1111-1111-11111111111",
backgroundColor: "#4a4346",
feedbackType: "111111-1111-1111-1111-11111111111",
});
};
(function (d, s, id) {
var js, fbWidgetAznJs = d.head;
if (d.getElementById(id)) { return; }
js = d.createElement(s);
js.id = id;
js.src = "//aznresearch.com/feedbackWidget/js/client/feedbackWidget.js";
fbWidgetAznJs.appendChild(js);
}(document, 'script', 'fbWidgetAznJs'));       

Why AZN Analytics?

What is AZN Analytics?

  • A convenient and effective tool to communicate with your customers
  • Direct connection: customer manager
  • Online complaints and suggestions book

How does it works?

  • The customer fills out a comment form on your website
  • The revision comes and is saved in your profile
  • You must check, analyze and respond to customer feedback

Why do you need AZN Analytics?

  • The customer's desire to comment on the site is often impulsive. If the customer does not have the opportunity to do it "here and now", you will never know what he really thinks.
  • Do you have a "Testimonials" section on the site? Does it work effectively? How many comments do you receive?
  • Negative comments will be sent directly to your email, which will allow you to react quickly to situations that may be detrimental to your company's reputation.

Why us?

We offer a comprehensive solution to collect, store and analyze comments and suggestions from your customers.

Service is provided turnkey:

  • 24/7 access to your profile and technical support
  • Integration ability with CRM and / or CMS
  • Cloud storage
  • Confidentiality for you and your customers.
  • Design adapted to your site
  • Statistics and practical visual graphs

We offer a complete solution to collect, store and analyze comments and suggestions from your customers.

Your benefits

With AZN Analitycs you get a convenient and efficient way to establish direct communication with customers

Effective feedback

  • Direct dialogue with the client
  • Increase customer loyalty
  • Identifying the problems of your company
  • Business Process Analysis
  • Evaluation of employee performance

In-depth analysis of the data

  • Convenient filters and sorting data. You can compare the data for different periods of the comment system, track the dynamics and mood of the customers
  • Export data. Analyze the data visually or export them to an Excel file
  • Custom reports. Use custom filters to create different views of the data

Ask users whose opinion is important to you

  • Customers. Get user feedback - online surveys help you understand what you're doing well and what needs to be improved
  • Your staff. You can now easily conduct surveys of your staff to determine their level of satisfaction.
  • Potential customers. Are you launching a new product or are you testing the effectiveness of an advertising campaign? Market research survey will help you make the right decision. Learn user habits, test new ideas, assess brand awareness

Not sure what you need?

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Opinion of the Day

"Emerging technologies continue to disrupt markets with accelerating pace. To stay competitive and differentiate themselves from the rest of the field, companies focus on niche buyer segments. This approach facilitates access to ready-made customer bases for rolling out new products and services. This is one of the areas where machine learning and artificial intelligence help to gather accurate data, analyze it for insights and turn those consumer insights into new niche buyers ."

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