Congratulations! CIS 5 now allows you to respond to feedbacks from Google Play and the App Store!

You now can use fewer services to provide customer feedback resolution, because CIS 5 now collects feedbacks from mobile app stores such as Google Play and the App Store. You no longer need to resort to using the dashboard of these resources to respond to customer reviews, as you can do so with CIS 5.

We regularly receive new feedback and/or update existing ones. In addition, we update the responses, if there are any (even those submitted through the Google Play / App Store dashboard), and convert the status of the feedbacks into the CIS process. The exception is the "Answered" feedback status (it is skipped and the feedback becomes "Closed"). On Google play and the App Store, only the last status of the feedback is displayed.

While in CIS 5 you can see the full history of feedback messages (with the client's text and the operator's responses).

In general terms, you can see the overall process of feedback resolution. ChatGPT is also connected to this mechanism, which will generate suggestions for answers, but not send them automatically.

The ordering of feedbacks has also been changed to make it easier to interact with them. They are now sorted by the date of the last update.

Navigate to our Twitter page @AZNresearch and tweet " Defend my brand " or " #aznBISgo " to engage our AI-powered Brand Defender BIS 2.0

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