Digital transformation in business has been well underway for the past decade, but it's picked up pace in the last few years. In fact, leading consultancy firm Deloitte created a gamified training program for their staff as early as 2013, while IBM established a digital career management system around the same time. Global organizations are slowly following suit, with about 56% of companies worldwide adjusting their human resource departments to accommodate new technologies.
Though this may seem like a big development for global businesses, many organizations still lag behind when it comes to integrating technology in the HR department. In fact, a survey on HR conducted by LHH revealed that only 25% of organizations classify HR as having a major role in workforce transformation, and half of global companies have yet to invest in HR technology. Unfortunately, many business leaders fail to realize that HR departments play a central role in communicating and managing transformation within organizations.
Top organizations invest in their HR department ahead of their competitors, so it’s crucial for your business to give your HR department an upgrade. You can boost your HR's digital transformation through the following technology trends:
Predictive analytics for recruitment
Your HR department can prepare for the future— with the help of predictive analytics, that is.
Ilia Vorobyov explained how software programs have been developed over the past few decades to assess previous databases for decision-making. Since previous data can be leveraged to optimize your business workflow, you can use predictive analytics to find the best employees for your organization. To illustrate, AMC Theatres uses analytics to predict the core traits of high-performing customer service professionals, allowing them to improve their client satisfaction and employee engagement.
AI for selection processes
After using predictive analytics to find the optimal traits in your applicants, your HR department can use AI to get rid of any biases during the selection process.
AI expert Matissa Hollister pointed out that the responsible use of AI tools can make HR processes fairer and more effective for an organization. By teaching employees how to use AI-based HR tools, organizations can reduce common recruitment problems such as well-documented patterns of bias, as well as an over-reliance on gut decisions.
Blockchain for data security
Your HR team has access to confidential data regarding your company and your employees. Therefore, it can be useful to leverage blockchain registries to protect everyone’s data from unauthorized access. Blockchain systems have a key-based access control mechanism, so HR departments can secure various important data even in remote work setups.
Digital mentorship
HR professionals know that mentorship programs are crucial in improving employees’ work satisfaction and enhancing your workforce’s skill sets. But now that remote and hybrid work environments are rising in popularity, HR professionals are using platforms like MentorCliQ and Chronus so that employees can match with mentors, conduct meetings, and monitor their progress.
Solutions for remote performance management
Your digital mentorship program will run smoother if you can monitor the progress of your employees’ performances.
Since it can be difficult to maintain employee-manager relationships in hybrid environments, TechTarget recommends performance management tools to fill any gaps in the setup. HR professionals can leverage these systems to support managers in checking in with their employees and providing timely feedback. Through solutions like Trakstar and Inspire, HR professionals will have the tools they need for hybrid workforce management.
These HR technology trends are on the rise, especially now that more organizations are undergoing digital transformation. By leveraging these technologies, you can set up your HR team and your workforce for success in the digital era.
Article written by Ruth Jenners
Exclusively for AZN Research